CVE-2025-12420
Unauthenticated Privilege Escalation in ServiceNow AI Platform
- Published
- Jan 12, 2026
- Updated
- Feb 26, 2026
- Assigning CNA
- SN
- Evidence observed
- Aug 17, 2026
Primary CVSS
nvd · CVSS 4.0
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:N/AU:Y/R:U/V:C/RE:H/U:AmberHigh · next 30 days
- Percentile
- 99.0%
- Model date
- Sep 21, 2026
EPSS is a statistical estimate, not a certainty or a measure of impact. Combine it with CVSS, KEV status, exposure and your environment.
Summary
A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform. ServiceNow has addressed this vulnerability by deploying a relevant security update to hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.
Sources
1Research and analysis of the ServiceNow Virtual Agent vulnerability (CVE-2025-12420), including attack flow, MITRE ATT&CK mapping, detection strategies, and mitigation recommendations.
Responsible use
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